How you'll receive your coins:
- Find a worthless (low overall) PLAYER item in your Madden Ultimate Team item binder.
- Choose AUCTION to place that player on the Auction House. Be sure to match the STARTING PRICE identified in the order, as well as the BUY NOW price.
- Confirm and post the item to the in-game auction house.
- Enter your PLAYER NAME, STARTING PRICE and BUY NOW information into order on MUT Reserve.
PLAYER NAME, STARTING PRICE and BUY NOW price MUST match what you entered in your ORDER or we will not be able to verify that the item listed is yours.
Please contact our customer support team using our live chat feature or by emailing firstname.lastname@example.org if you have any questions regarding this process.
- Your item will be purchased and you will receive your coins as soon as possible.
Please note that prices indicated on MUT Reserve do not cover the 10% EA auction house tax. You can avoid EA taxes by purchasing PLAYERS directly from MUT Reserve instead of purchasing coins!
You may experience some delay with orders placed between the hours of 3:00am - 9:00am EST. Customer service will be in contact with you in the morning and your order will be fulfilled as soon as possible, in the order in which it was received.
In order to prevent potentially fraudulent charges, MUT Reserve, LLC requires identification for large purchases (of over $50). Please note that this will only be required once for each customer and will not be needed for future purchases. In order to process your order, we will need a photo of one off the following forms of photo identification:
- Driver's license
- Legal state ID (current or within the past two years if expired)
- US Passport
- Tribal ID card
- College photo ID
- Military-issued identification card
- Other forms of ID may be accepted, but will be at the discretion of MUT Reserve, LLC
Note: Photo ID must match the name of the person whose payment source was used to make the purchase. You may cover up any other sensitive information such as photo, date of birth, etc.
Please email the photo of your ID to email@example.com prior to or directly after your purchase is completed.